Sunday, October 31, 2010
Simulation Stakeholder Perspectives
What I think went well for my group re stakeholder dialogue was that Aracruz agreed to give some more land back so that it can help the Indigenous and landless people. In addition, the government is willing to reimburse the money to Aracruz of the money they spent when the land was purchased before. Aracruz agrees to do this so that it can improve their image and prevent having a bad reputation so that other stakeholder groups will not look at Aracruz negatively.
The group I think was already effective because we had already shared our ideas of the problem, and came up with a solution for it. In addition, if the having the agreements with each other was a bad idea, someone could have stepped in and give explainations on why the agreed actions should not take place. Moreover, since no one spoken up about this, every one thought it was already good enough and signed the contract which I believe was effective. Furthermore, every one acted in a professional manner without having a bad argument which I think was great because not every one is able to control their emotions when it comes to trying to compromise a solution.
Friday, October 29, 2010
Aracruz
1, what did you learn from this simulation?
The most important lesson from this simulation is that if parties are not going to come to a common ground or if both sides are not willing to compromise there is not going to be an agreement that is going to last. Aracruz has the legal entity of the land and the indigenous people also have the right to ask for their land. In order to have a concession there should be a mediator who is not bias that way both sides move on and work on prospering the community.
2, What went well in your group and stakeholder dialogue?
The thing that every body understood was that this situation is not going to fix it self or with small sacrifices. We understood that both parties have to make huge scarifies in order to solve the situation. On our dialogue there was a need for a common ground. Everybody tried to compromise and felt like we had to focus more on the effective solution.
3) How would your group have been more effective?
The group would be more effective if aracruze is willing to put more in the table. Every member of the society and the agencies understood that aracruze has the legal right for the property however the indigenous people felt like they need more. Giving the fact that Aracruz has 250,000 hectors of land they should have provided more to the society.
Aracruz Simulation
I was a member of the "community", and that meant I was basically the middleman between Aracruz and the indigenous. The simulation taught me to look at and respect both sides of the argument. I felt that what the community was trying to achieve was peace, for everyone to be content with what they got, and we weren't the only ones that wanted to achieve this, Aracruz and the indigenous wanted this as well. Although the indigenous tactics for getting what they wanted was a tad extreme, they saw no other way, feeling frustrated and abandoned would escalate to chaos like it occurred in Aracruz.
What went well in your group and stakeholder dialogue?
I think my group did an awesome job on the PPT. During the stakeholder dialogue I had a really good experience, everyone spoke and got to say what they wanted to say in a respectful manner, and everyone waited their turn, we actually felt like we needed more time to discuss solutions and the issue at hand. We took a while trying to explain where we came from because we had so many questions for each other. When we were brainstorming for solutions we came to consensus rather quickly because we knew the issue at hand needed to be solved so that we could all benefit from the compromised decision Aracruz and the indigenous made.
How could your group have been more effective?
I think my group did a good job on this project, we were well prepared. Also, I can only speak for myself, but during the dialogue I felt that all of us in the stakeholder group felt like we were actually getting something done, our discussion actually led to a good solution.
Saturday, October 23, 2010
Culture Clash - Lessons Learned
Monday, October 18, 2010
GCI Results
When I sold timeshares for Wyndham Resorts, it was probably one of the most hardcore sales job I have ever encountered. Prospective buyers came from all over the country with extremely different backgrounds and interesting cultures. The turnover rate for the salespeople there was what some described to be absurd. However, I was one of the few who did exceptionally well. People have asked me many times what formula or method I used for my sales presentations. I was never able to give them an answer because I myself didn't even know. I never did follow the sales guidelines and if I my sales numbers weren't as effective as they have been, I would have been fired long ago for not following directions.
After spending a few more months with the company, I realized that my effectiveness stemmed from my extreme interest in meeting people who are different than me and having a genuine curiosity about their culture and lifestyle. Taking any initial judgments and putting it aside, I wanted to build solid relationships by respecting their beliefs and being open minded while focusing on their values. My GCI scores seem to reflect that as I scored well on almost all dimensions with an overall GCI score of 6.
The only category that I didn't do well on was category inclusiveness and self identity. I may have extreme interest in learning about someone, but if we are too different I struggle to sustain a solid relationship with that person. It has happened many times before when I find myself in a situation where I don't know what else to say or what topic to bring up to continue a good conversation with someone. I believe it is because I need more real life experiences. I firmly believe people who can sustain a long conversation are also people who have interesting stories to tell. It is easy for me if I am in a sales position because my ultimate objective is to get a sale. But in networking and just making friends, only having a genuine curiosity may not be enough. Being able to relate to that person by sharing personal experiences can really help the other party feel at ease and more open to conversation.
Sunday, October 17, 2010
CPQ Results
The GCI and Globesmart score seem very accurate overall but this questionniare is the only test that I disagree so much with in many aspects. This leads me to believe whether there was either a misunderstanding of the questions asked or the questions itself are not effective in identifying correct results.
Sunday, October 10, 2010
The Intercultural Classroom / CARLOS and GEORGE
On this day of class, I watched two videos. The first video that I watched is called “The intercultural classroom” which is about students in a classroom of different ethnic backgrounds. Each student had different communication styles which I found interesting because some are aggressive when they participant in discussions and others are quiet. For example, I found that Esteban is emotionally expressive and direct as he shares his feelings to the other students. However, Charlie doesn’t care about how Esteban feels as it seems he is interested in developing relationships with his classmates. Moreover, Mariko was the participant I had to focus on with Nema and Carol during discussion and we came to the conclusion that she seems scared, quiet, and indirect. In addition, we feel that she was emotionally restrained because she is always claim and didn’t care what the other people in class were talking about. In fact, she didn’t even want to be in the classroom with the other students as she is wishing that she could be somewhere else. Furthermore, all the other students in class had some similarity and differences in their communication style, but they were all arguing with each other and were not getting along.
The other video that I had watched in class was about a Boss name George and an employee named Carlos. They both have different communication styles as well as different opinions regarding the workplace. Carlos is focused on relationship with employees because he understands them and wants them to be comfortable at work. However, George doesn’t care about how his employees feel as he is just focused on tasks and numbers being done. Moreover, when Carlos tried to talk to George regarding a promotion, he was indirect because he wasn’t confident in what he was going to say to him. In addition, he didn’t want to have to sell himself for the assistant manager’s job because he has been working at the company for a long time. Unfortunately for Carlos, he did not get the promotion and may look for another job.
I enjoyed watching these two videos in class because I learned that every one can have different communication styles in how they approach and talk to others. In addition, being from a different ethic background could also be the reason because being raised in another country is the knowledge we are brought with.
Saturday, October 9, 2010
Week of 10/8 The Video and Communication Styles
I don't think that we should learn how to combat the different communication styles, rather we should learn how to absorb it, take a step back and analyze by transforming descriptions to interpretations, then customize our response to others in order to achieve effective communication. This may sound easy, but is extremely difficult to do. The best way is to study communication styles, learn the most appropriate responses, and most importantly practice. I also like the globesmart videos, as they have many clips that show how two people can be frustrated because of communication differences and show effective alternative ways to handle it.
Globesmart Score
I score even higher in risk because I am a firm believe in innovation, change and efficiency. Many times, in the industry that i work with, the environment is fast paced and dynamic requiring quick decisions and establishing processes as we go.
My scores for the direct versus indirect dimension is also very accurate as it is floating somewhere in the middle. I know that I am flexible in being able to effectively adapt to most environments. I like to first observe for a few moments to get a feel of the group and then mirror their approach . I firmly object being static and inflexible and taking a narrow minded approach.
I guess my past eight years in commission sales has influenced me to tilt over to the far spectrum of the task vs relationship dimension. I am on the extreme task dimension because I like to immediately look for ways to achieve results and believe that formal introductions and relationship building can be accomplished along the way. Although this may be good thing in certain aspects of business it would result in a complete disaster in others.
Taking a look at my scores for the prior dimensions it would easily lead one to predict my short term vs long term dimension to be extreme short term. However, not surprisingly I am not the case. Although I like to get work done immediately and leave formal introductions for later, I value long lasting relationships. I may push for efficiency and change but I am also a visionary taking some time to plan for the big picture.
I firmly disbelieve that my grandparents share the same profile as me because I am the first generation to be born in the US and many of my dimensions have been shaped by American Culture. The only dimension that I feel may be close to my profile is the long term vs short term dimension. I feel that the long term dimension really reflects my parents' and grandparents' thinking process and mentality.
My assumptions are further solidified as I made a comparison between my dimensions vs my home country's dimension (which is China), The only dimension that I come closest to is the long term vs short term dimension.
Friday, October 8, 2010
Globesmart
ALPHA and BETA
ALPHAN Versus BETAN
I’ve learned several new things this day from the lectures and activities that took place in class. First, the lecture was about Global leaders regarding how their attitudes and leadership styles were. In addition, a global mindset is a set of Global Leadership skills and behaviors that has the ability to build effective teams. That is quite important because to having those traits are what makes a company successful. Moreover, I remembered that Global Leaders are change agents which have four different types which are personal, social, business, and cultural. Also, Charismatic role is about envisioning and to motivate followers which differs from Architectural role.
The activity I found very interesting from learning this day was learning the culture of the Alphans and Betans. The Alphans culture was the culture I was learning which I found to be fun to learn. Their culture was about being friendly and nice to people while being very close to each other. In addition, hugging each other is much better than an original handshake as it shows a sign of respect for the other person. Moreover, politeness and having a good interaction was a key characteristics of this culture. On the flip side, I did not knew a lot about the Betan culture, however; many of the Alphans thought that they were weird, distant, boring, goofy, and nonverbal. It was confusing to learn about their culture because the Betans were speaking a different language and I think that comes into a language barrier of not understanding what the other person is trying to say.
Overall, I found that this day was a great learning experience because it was very interactive while having fun at the same time. Furthermore , I think we learn a new culture by trying to do the action of that culture.
Thursday, October 7, 2010
Alpha vs. Beta
GCI
CPQ
GCI Result...
My GCI result was quite similar from what I was expecting. GCI tells about your perception, Relationship and Self Management. According to GCI report my scores were high in perception management except Tolerance of Ambiguity. It means I am not perfect to tackle the uncertainty. Actually sometimes I easily get stress out if I am not getting my results, so I agree with it and try to work on this area. The other fact I agreed on, is my cosmopolitanism high Score. I love to learn about the new culture and spending time with different culture people, so I can learn more about their culture.
In Relationship management, my scores were high in all except self awareness and Joyce suggested me to work on the “value clarification” and I am working on it. But when we talk about the Emotional sensitivity, I disagree with my low score. I am not that emotional sensitive as when I came to United States and I am changing a lot but still…I grew up in emotionally attached family and involved in socially attached society for about 21 years and it’s hard for me to not care about others emotions.
Finally GCI reports talks about the Self management qualities, my high scores indicates that I am good in self management….really…lol. Anyways the only thing I have to worry about is my low score in self identity. I think I am going to work regularly on my week areas by engaging myself in reading and self involvement activities. Last Saturday I went to Arab cultural event at Union square, SF. It was an awesome experience; I was surprised to see their different cultural clothing, music and food. Food was the best part. I took lot of pictures and I am going to post it after getting permission from Joyce.
Week of 10/01 DIE Description Interpretation Evaluation
It has been almost a week and I have used the DIE concept several times already. One example is when this driver cut in front of me and sped down the highway like a maniac while I was driving. Usually I would curse under my breath and condemn the driver with a scowl but this time for some odd reason I remembered the word DIE. I decided to describe the situation instead rather than evaluate. This driver is driving really fast and cut me off and is speeding down the highway. Relieving myself of all the evaluation thoughts I started to interpret the situation instead. I came to a conclusion that maybe it was an emergency and maybe his loved one was in the hospital.
So every time I catch myself negatively evaluating a person or situation, I just think in my head DIE!
Wednesday, October 6, 2010
Globesmart (reposted)
2. I think my Grandparents would score very similar to me. I grew up working w/ my grandparents in the family business and feel that I adopted many of their work ethics. The two dimensions that stick out the most to me regarding my grandparents are task and long term. My grandfather has always been a hard worker and took pride in his work. He’s established a successful electrical business that grew solely on word of mouth. He didn’t advertise his business or really rely too much on networking. He would focus on doing good quality work and threw out the years, strong business relationships developed. He developed a good reputation by taking on the philosophy of the Task dimension. The Long term dimension also stands out very much as my grandparents have always voiced the importance of planning for the future. I believe this is deeply rooted in the fact that they grew up during the time of the great depression and really understood what it was like to loose and to go without. Having a back up plan or something to fall back on is always a good practice.
3. According to the graph I’m not a typical member of my culture. In most instances I’m the opposite. The only dimension I scored the same on was task. I think do to misrepresentation on the graph it appears that I’m completely opposite from my culture, but I don’t think this is accurate. For the most part I’m more moderate and in some cases I slightly lean to the opposite of my culture. One instance of this is Egalitarianism vs Status. I scored more to the status side. My current job is very egalitarian in nature and I realize the importance of flexibility. Being Egalitarian is very important in fast moving industries as it allows companies and groups to adapt quickly to change. I lean to the Status side a little however b/c I believe individuals are put in certain positions of power to make core strategic decisions. Most of the time there is no clear answer or solution so it is up the Leader to make the final decision.
CPQ
Monday, October 4, 2010
GCI Assessment
Or at least, that is how I felt when we were first going over these in class. When we were told about the social desirability index, my scores made me feel a tad better.
The most significant lesson I learned from this instrument is that "knowing thyself" is a constant process. We are constantly changing and learning, so that we adapt ourselves to a certain mindset or way of doing things. If we can learn from past mistakes and through new experiences and encounters, then this instrument is just a tool to help us enact the change we may recognize we need.
According to GCI (not to make it a black-or-white matter, but to put it in those terms), I seem to be very self-centered, selfish, and exclusive--although I know this to be untrue about myself.
Other aspects, however, seem closer to my true nature than I may like to admit--I realize far from being distant or cautious, I tend to be very trusting and self-disclose a lot (the good vs evil assessment). And although this may seem stubborn, but for me, sometimes it takes 3 or even 4 times for a bad behavior to start dissolving--in short, I may be "narrow-minded" in the sense of changing certain possible damaging behaviors (self-destructive, or detrimental to relationships). This isn't to say that I am negative or crazy in any way--just--for example--I tend to jump to conclusions--A LOT. I still do it, to some capacity, but for the most part, I really do and TRY (I know a lot of times, people say DO don't TRY) to suppress this, or stop and think before engaging in this type of behavior.
For the most part, I think I'm generally fairly good at reading people, but sometimes I can be way off. So the GCI seems to catch this part of my personality.
It relieved me to hear that the Category Inclusiveness component was thrown out in newer tests because the ability to honestly test its subjects was either inaccurate or (perhaps) slightly compromised by human nature.
The GCI (I think) accurately tested my Self-Management. At first I was shocked to read through the scores, but the more I reflect and think rationally through it, I see the validity.
I already try and not be judgmental and (maybe not as strongly, but I DO TRY to) reach out to others who may or may not be different. People who go through life thinking others judge them should look in the mirror--most likely they are doing the same right back.
I LOVE TRAVEL and entering other cultures. I understand the need to adapt and to really immerse oneself in another culture to truly embrace and understand it. If we go with the "American mindset", we are already close-minded, and will not and cannot get the most out of our experience. Sadly, many people go overseas with this mentality and come home with horrible encounters (not always, but often). Really, this is a reflection of the person who went rather than on the people they encountered while away from home. We have to be willing to step outside of our comfort zone and put ourselves out there, otherwise, we'll be met with the same resistance.
Friday, October 1, 2010
SIMULATION ACTIVITY !!
Simulation activity was real fun learning experience. Activity was perfectly designed to see the cross cultural effects. I was in team Beta, and visited team alpha as a visitor. I was totally surprised to see it is really hard to understand their culture, even though they were speaking in English. That made me think how hard it would be for alpha team visitors to understand us (with weird signs and code word language). I think I have to work on my observer and learning skills because I am so fast in making evaluation instead of thinking in descriptive way. Today I learned that, everybody have their own culture, values and beliefs and It’s always better to learn their culture, and try to understand their values instead of comparing with own culture and try to prove somebody wrong. I think I changed a lot in last 4 years living in United States (in this beautiful Diverse world), but I still have my culture and values in me. I think we are lucky that we are learning everything as well as having fun!!
Class Simulation of Different Cultures
GCI
Global Competencies Inventory
The results regarding the GCI were quite surprising to me actually, at the time I was taking this assessment I thought to myself "Gee, these questions again...", but as the time and questions kept passing I realized that the questions were in fact different than the ones asked in previous assessments. For example in the GCI we had to say how many images/shapes were alike, and this was categorized under Perception Management; the shapes to me were not all exactly the same but they had similar attributes (all of them did actually, expect the ones that were missing something), and the ones with the similar attributes (same number of side and somewhat similarity in shape) I numbered off. Overall my score for Perception Management was Moderate, and what I lack in this category is Cosmopolitanism (low score) and Category Inclusiveness(low score), however I scored high on both Inquisitiveness and tolerance of Ambiguity which made me kind of proud of myself. Category Inclusiveness is something I really need to focus on in order to change how I act or maybe view certain situations or people, I need to research that further.
When it came to Relationship Management my score is high, what probably aided this was the fact that I scored pretty high on Relationship Interest and Interpersonal Engagement. I do certainly agree with these scores because I do consider myself very curious of others and if there is a chance I would engage with them...(my friends say I would talk to a wall if I could =P). In any case I'm pretty satisfied with this section's scores, well except for the fact that I scored really low on self awareness. Coming out of class I called my boyfriend and mentioned the fact that this assessment categorized me as not self aware at all! He simply just said "those who know you know that", he said this because to him self aware means "little concern in how their behavioral tendencies affect other people", he doesn't regard the other things that self awareness also means like knowing your value and strengths and limitations, and in that aspect he is right sometimes I'm way into my own little world that I disregard others, or sometimes I don't filter my thoughts and it's never done in a mean way it's just saying it too bluntly. But what I must disagree with is the statement that because i score low "i am not aware of my values, strengths, and limitations", because i am aware of the values i was raised with and with the ones i developed over my 21 years of life. I am true to myself and to what I believe in, and just because I am surrounded by people who don't think the same does not mean I am wrong or I am not willing to adapt, because I can adapt to different situations but I just can't see myself changing values, THIS IS AFTER ALL A HETEROGENEOUS WORLD.
For Self-Management my score was very high, in all the categories I scored high, with the exception of Non-stress tendency. Scoring low on non-stress tendency was no surprise because when I am in a fast paced situation I tend to react very quickly in a stressful manner, in my head I literally start asking questions on how to better the situation and if one doesn't come to mind I freak out, though at the time I don't even notice that freaking out like that is that bad. For example, I work at a restaurant and the environment is pretty fast paced and when I'm involved in a situation where it requires me to run back and forth a lot, while still being polite and I'm literally worrying about every little thing.I read last year that because I basically have a type A personality, the path that I am leading is going to end up giving me ulcers (That's literally what the booklet said, its the LSI assessment). In any case, i need to learn to relax, I need to learn to find new ways of letting out stress and ways of coping with stress while being in a fast paced environment. But then again, I get kind of a rush when things get intense, even though I stress about it that itself gives me an incentive to do something about it
My overall Global Competency Index score was HIGH!!! Ehh Yay! I'm very happy to have that score because this assessment was very insightful in many ways, and it really narrows down on what I should work on. Also this test was not impacted by social desirability which makes them even more truthful.